Refund Policy

1. Overview

This Refund Policy explains when Zimbs Technology LLP, the operator of PatchForge, will refund a subscription charge. It applies to all paid PatchForge plans and is incorporated into our Terms of Service by reference.

2. 7-Day Full Refund

If you are charged for a paid plan for the first time, you may request a full refund within 7 days of that charge, no questions asked. Contact support@patchforge.tech with your organization slug.

3. After 7 Days

Refund requests made after the first 7 days are considered on a case-by-case basis at our discretion. We may consider factors such as extended service outages or billing errors on our part when reviewing these requests.

4. How Refunds Are Processed

Approved refunds are issued via Razorpay to the original payment method used for the charge. Where the original charge included GST, the GST portion is refunded proportionally along with the base amount. Refunds are typically reflected on your statement within Razorpay and your bank’s standard processing timelines.

5. Cancellation vs. Refund

Cancelling your subscription stops future billing but does not, by itself, trigger a refund of the current billing period unless your request falls within the 7-day window described above. You will retain access to your current plan for the remainder of the period you have already paid for.

6. Contact

Questions about refunds can be sent to support@patchforge.tech.